FAQ

Your online destination for makeup lovers to explore all things NYX Professional Makeup. Joining Makeup ADDYX allows you to meet and connect with the brand and likeminded members who share the same interests as you. You will have the opportunity to complete missions, test products, participate in contests, answer surveys, join events… and earn points to unlock EXCLUSIVE status and rewards. Not to mention the ability to Ask questions to gain PRO advice, share your tips & tricks as well as your fave NYX PMU products!

By joining the Community, you will have access to several exclusive activities, including:

• Asking questions and getting pro advice from our EMUA’s (Expert Makeup Artists)
• Test products (including new releases!) and share your review
• Join our events, online and IRL
• Enter our contests and get the chance to win prizes
• Access exclusive brand content
• Collaborate and interact with the brand you love
• Engage with like-minded members
• Create and share content with others
• Complete missions, earn points and unlock statuses for rewards

Yes, some of the content is available to unregistered or unlogged members. However, if you want to interact with other members, post content or participate in our activities, you must be registered and logged into Makeup ADDYX.

No, you must be registered and logged in to Makeup ADDYX to be able to publish content, interact with other members and participate in our various activities and events.

If you encounter a technical issue on Makeup ADDYX or have a question about its use, you can contact our administrators by sending them a private message. Simply use the search bar on the home page and enter their name to access their profile. Then, click on the « message » button to contact them. Our administrators are Kim – NYX PMU Community Lead and Emma @ NYX PMU.

First, all you need to do is head to our website. Then, click on the Community tab. You’ll be redirected to the Makeup ADDYX Community page. You can then log into the Community by clicking on the "Login/ Register" button available on the menu. From here, you can register for a Makeup ADDYX account or sign into your account that you already have registered with us. Now, you’ll be logged and be able to access our different activities!

If you are looking for specific content on Makeup ADDYX, you can use the search bar available in the Community homepage. Enter the words corresponding to your search and click on «Enter». The relevant content will appear in the « Posts » tab.
You can search for a member by typing their nickname in the search bar and by clicking on the « Members » tab.
If you are looking for a certain type of content/theme, you can filter posts by using the categories available on the homepage. All the posts mentioning this category will be displayed.

Categories are tags that members can assign to their post when creating it. They are used to thematize a post according to the subject it tackles. These categories allow you to filter posts by their theme and save you time in your research.

Your profile can be found in the menu, at the top left on your computer or at the bottom of your mobile screen. Go to your profile page and click on « edit my profile ». Complete your public profile by adding a profile picture, changing your nickname, adding your date of birth, your city and country. Complete your mini-bio and add your Instagram and TikTok account. You can also complete your tester profile (this is your private personal information) as well as your preferences, which will allow you to be invited to product tests that correspond to your interests.

You can modify your profile information at any time from your profile page. Simply click on “Edit my profile”. Don’t forget to save your changes.

No, the profile picture is not mandatory, but it allows you to complete a mission and get a badge. At any time, you can add, modify, or delete it by going to your profile and by clicking on « Edit my profile » then « Change the picture ».

You can track your progress from your profile page in the “Progress” tab. You will be able to see the points you’ve earned, your status and the next one to unlock. You will also have access to your badges and the next levels to obtain. Finally, you will be able to consult your general ranking (based on the number of points earned by the members) and your monthly ranking, to know your position within the Makeup ADDYX Community.

Your community account and your customer account are the same. To change your password or your email, you must go to your customer account on our site – section « my personal information » and change your credentials there.

Only your public profile is visible to other Makeup ADDYX Community members. This concern: your nickname, your status, your number of points, your ranking, your badges obtained, your bio, your social media, your city and/ or your country. Your personal information is strictly confidential.

From your profile, you can check your number of followers by clicking “view more”. You will also find your number of subscriptions.

To follow a member, simply go to their profile and click on the « Follow » button available there. At any time, you can decide to unfollow them by clicking on the same button – or by doing so from the list of followers available in your profile page.

To be informed of the latest Community news, first head to your profile page. Click on «Edit my profile», then go to the «Notifications» tab and opt-in the «receive emails» button. This will allow us to send you emails about our latest news (contests, product tests, missions, events, etc.). You can change your preferences at any time by editing your profile.

To keep up to date with the Community news, you can consult the NYX PMU News tab. We regularly post messages about activities available on the Community or announcements about our brand.

Your notifications are represented by a bell icon that you find at the top right of your screen on computer and at the bottom right of your screen on mobile. You’ll be notified each time you complete a mission, receive a new status or badge. You’ll also get notified when you’re selected for a testing campaign. You’ll also be informed when someone likes or comments on your post, or if someone tags you in a post. You will also be alerted when/if one of your posts has been reported. New activities or available content are reported with a number next to the discussion group title in the menu.

Currently, Makeup ADDYX does not have a dedicated app. However, you can download a shortcut on your mobile to access the Community in one click. To download this shortcut, follow these steps:

• On Android:
If you are visiting Makeup ADDYX for the first time, the option will appear on your screen. You can also follow the steps below:

1. Open the community on your mobile browser
2. Click on the settings
3. Scroll down and click “Add” on the Home screen
4. Confirm by clicking “Add”

• On iOS:

1. Open Safari on your iOS device.
2. Visit the community
3. Click the "Share" icon in Safari
4. Select "Add to Home Screen" from the options
5. Confirm the installation by clicking the "Add" button

To follow our news and not miss any of our latest activities, you can subscribe to mobile notifications. To do this, go to your profile page, click on «Edit my profile», then go to the «Notifications» tab and activate the «receive notifications» button. This will allow us to send you notifications about our latest activities (contests, product tests, missions, events, etc.) directly on your mobile. You can change your preferences at any time by editing your profile.

To follow the news of a discussion group, simply click on the «bell» icon accessible in the group description. You will be notified when new content is available in this group. You can change your preferences at any time by editing your profile.

Missions allow you to earn points and unlock statuses and/or badges. A mission is an action to do something within Makeup ADDYX, such as posting a review, sharing a photo, creating a routine, answering a survey etc. Some missions are unique (only achievable once), others are recurring (doable several times). Some are automatic (you receive points as soon as the action is completed), others are manual (they require a screenshot or the validation of your content by our administrators). Some missions can also be temporary (only doable over a defined period).

On your profile, in the «Missions» tab, you will find the unique missions you can complete only once, your permanent missions, missions you can do as many times as you want and the missions of the month. You will also find your completed missions at the end of the list.

To accomplish a mission, you must do the action mentioned in the mission description. In your missions list, click on the mission you want to complete to check its full description. Most missions are automatic, this means that your points will be automatically added to your profile once the action is done. However, some of these missions require administrator moderation. This involves either adding a screenshot of your action in the mission description or receiving the manual validation by an administrator within the community.

To validate a mission that requires a screenshot, you must take a screenshot of the action completed and add this screenshot in the mission description. To do so, click on the camera available and select the corresponding screenshot. As soon as your proof is validated by our admin, you will receive a notification on the community and get your points. The validation of your screenshot can take between 1 and 3 days.

Screenshot validation can take between 1 and 3 days. Don’t worry, an administrator will soon validate your proof if it meets the conditions of the mission. If you don’t receive your points, it means your screenshot has been declined and you’ll be able to add a new screenshot.

The only way to earn points is to complete missions. Go to your profile, tab «Missions» to discover the missions that await you!

Points are used to earn status, which gives you access to rewards and exclusive privileges within Makeup ADDYX.

If you did not receive your points for a screenshot mission it means that our administrators did not validate your proof. This may be because it did not meet the conditions of the mission. In that case, you can add another screenshot. Be careful, read the mission description before adding your new screenshot and make sure it fits the description. If you do not receive your points for an automatic mission, you can contact our administrators to learn more.

A badge acts like an honorific reward for an action done one or several times within Makeup ADDYX. It is a way of rewarding your efforts within the community. They motivate you to progress and can be granted for a variety of reasons: complete your profile, leave product reviews, receive reactions to your posts, share various publications, be elected member of the month...

Your status represents your level within the Community. There are 3 statuses on the Community. To unlock them, you must complete the different conditions mentioned in the description of each status. To view the conditions of a status, head to your profile page, in the «progress» tab, then click on any status to reveal its description. Statuses allow you to unlock rewards and exclusive benefits within Makeup ADDYX.

Unlock new statuses by being active on Makeup ADDYX, sharing quality content regularly, completing missions, earning points and earning badges.

You can check all your publications (posts, images, routines, reviews, comments, etc.) on your profile page, in the "Activity" tab.

To edit or delete one of your posts, click on the three dots next to your post or comment. You can choose to edit or delete any of your content.

If your post was automatically deleted, it might contain a banned word – please rephrase your message. If your post was deleted and you received a notification, your content might have been moderated by community members or by admins because it did not follow Makeup ADDYX community Guidelines. Do not hesitate to consult our T&Cs.

Some pictures are sometimes too heavy or too wide for Makeup ADDYX and therefore cannot be uploaded. We advise you to make a screenshot of the original photo you wanted to post and publish the screenshot instead.

To get your content validated by our administrators, we advise you to post regularly in the various discussion groups available. We encourage you to add authentic and qualitative pictures or videos, and detailed text. The more your post is complete and rich in information, the more likely it will be validated by our administrators.

In some discussion groups, only admins can share content (like community news or brand actuality). However, we invite you to interact (like, comment, share) with the posts published on those groups.

Your posts on Makeup ADDYX may be subject to moderation. Certain rules regarding the content must be respected in order to comply with the best practices of our community.

You may share pictures, videos, comments, posts, as long as they correspond to the theme and universe of the community and respect the rules listed in our Community Guidelines.

Are refused, any content:

• Not related to Makeup ADDYX
• In a foreign language that cannot be understood by members
• Published multiple times
• That might be stolen (not authentic, used without the author’s consent, without credits, etc.)
• Who would not respect the rules of our Community Guidelines

To be selected for a testing campaign, make sure to complete your tester profile. You can then apply to the different campaigns available in the «Product Test» tab. If your application is selected, you will receive an email inviting you to join the test. The following steps will then be available in the product test tab: you will have to accept or refuse the test, complete and/or verify your personal details, and finally wait for us to proceed with the shipment of your product. Once the product is received, you can test it and leave us your review on it.

Products may take several days or weeks to be dispatched and delivered. If you notice that other members are receiving their parcel and that yours hasn’t arrived yet, please wait a few more days before contacting us. Delivery dates might be different depending on where you live.

This is our group to spill all the tea on NYX PMU and Makeup ADDYX! We will be regularly posting news about available activities on the community such as Test and Review campaigns and Events. Winners of our competitions will also be revealed here along with our Member of the Month award!

We love a cheeky competition giveaway here at Makeup ADDYX so this tab is where you will find exactly that! You can participate by clicking on the «publish» button. Follow the steps mentioned and click on «Publish» to send us your application. The winners will be contacted by private message and announced on the NYX PMU News group. Good luck besties!

To enter a competition, you must be registered and logged into Makeup ADDYX. Go to the «Competition» tab. If a competition is live, a “on-going” label will be visible. Then click on the competition insert. You will be directed to a dedicated page. Click on «participate» and publish your entry related to the theme of the competition. Depending on the competition, you can participate several times or not.

Not only can you try products by winning our competitions, but you can also do this through our Test and Review campaigns! This means you can potentially be selected to try one of our amazing (if we do say so ourselves!) NYX PMU products and review the product for us. This is an amazing way to, not only try out new makeup for yourself, but helps us give feedback to our product teams for future launches! You can apply for campaigns that suit your needs and interests and if your application is accepted, you will be informed by email and by notification on the community.

Do you love an online masterclass or two? Or three or four... Then our Events tab is the place for you! Here you can register to our events and interact with other Makeup ADDYX members who have registered. When you register for an event, you will receive several alert emails (one once you have registered, one 24 hours before the event, one last alert an hour before) to make sure you don’t miss out!

We love having our communities' opinions on all things NYX PMU, from campaigns, product launches, social media... You name it! We want you to spill all the tea! So, all you need to do here, is complete our surveys and share your honest opinion with us. At the end of the survey, you will be rewarded with points.

To participate in our surveys, go to the “Use Your Voice” tab. Then simply answer the questions asked. Complete the survey to get your points. If you don’t see any Use Your Voice tab, it means that there is no survey available for the moment.

ADDYX Looks is our section of the community for all our members to fully express and share their own unique artistry styles. This is your creative hub to post your own looks to your heart's desire and interact with other users and their content! Not limited to picture content... we love seeing some video content too!

Face of the Day is our tab for you to create and share your favourite makeup routines/pairings. Simply, tag the products available in our product catalogue and spill your makeup must haves for that day plus how you like to use them – we admit it, we are nosy, ok!

Go to the “Face of the Day” tab, click on “Share your routine/pairing” and follow the steps. To create a FOTD, you must associate several products together. Search for the desired references from our product catalogue then click on the product to add it to your FOTD. Lastly, answer the various questions before publishing and sharing your creation.

Got a makeup problem you are struggling with? Not sure if a product is for your skin type? ADDYX Asks will help you out! Here you can ask for makeup advice from our community of makeup lovers plus our NYX PMU Expert Makeup Artists (EMUA’s). Simply ask a question within this chat tab and wait for your response! You can also help your fellow Makeup ADDYX with their problems too!

At Makeup ADDYX we aren’t just makeup lovers, (although that's a BIG part) we are a community. Use our community chat to keep up to date with other members, meet new friends and have some fun!

You can chat with other community members and administrators via your own private inbox. To do so, simply click on the «Message» button available on the member’s profile. You can also create a new chat directly from your private inbox – available in the ✉️ icon at the top right of your desktop screen or in the menu at the bottom of your mobile. Simply click on the ✍️ icon and search for the member you want to chat with. Write your text and click «Enter» to send your message and create a new discussion.

On the home page, you have access to a search bar. Enter the name of the member you wish to contact and click on the «Members» tab. Then click on the member’s profile to access their information. You can also access a member’s profile by clicking on their username if you see them appear in one of the discussion groups available on the Community.

To tag someone in one of your content, type "@" in your posts and enter the first 3 letters of the member you want to identify. You will have access to a list of users and can choose the person you want. This person will be notified if you mention them in a post or comment.

If you do not want to see the content of a community member, you can block them. To do this, go to the profile of the concerned member, click on the three dots available next to their nickname and click on «block». You will no longer have access to that person’s content, and they will no longer be able to contact you. You can also report this person if their behaviour does not correspond to the community guidelines by clicking on the «report» button.

If you find that a content does not comply with the Community Guidelines, you can report it by clicking on the three dots available to the right of the publication or comment. Our administrators will then process the report and act accordingly.